Expected Delivery Time 3-5 Working Days
We do our best to deliver as quickly as possible. This is usually well within our 3-5 working
day guideline, however, from time to time there may be delays relating to stock availability,
heavy demand such as public holidays or incomplete/erroneous address details provided in
the Checkout, etc. We will contact you as soon as is reasonably possible if we become aware
of any issue affecting your order, and will do our very best to work through the issue to your
satisfaction, whether that be amending, cancelling or refunding the order.
Physical Delivery Address Required (No PO Boxes)
We use a courier service for all our deliveries. The couriers cannot deliver to a PO Box
address, so please be sure to provide a physical delivery address in the Checkout to avoid
delays.
A Note on Rural Delivery
If you know your address is a Rural Delivery, please select this from the Delivery Zone
dropdown box when in the Checkout. If this is not correctly selected by the
customer, the rural delivery charge will be manually applied by our processing team.
No Deliveries on Weekends
Unfortunately at present we are unable to offer a weekend delivery service. And all website
orders received over the course of a weekend (or public holiday) will be attended to as soon
as possible on the next working day.